Terms & Conditions

TicketSolution.com, LLC (“our,” “we,” “us” or “TS”) is firmly committed to privacy. These are our terms and conditions for the use of this website, the mobile and touch versions and any other sites we have now or in the future (collectively, the “site”) and use of our service. By accessing the site, you accept and agree to the terms, conditions and notices contained or referenced herein. We reserve the right to make changes to these terms and conditions at any time without prior notice and such changes become effective once revised terms and conditions are posted on our site. Your continued use of our site constitutes your acceptance of such changes. Accordingly, you should review these terms and conditions from time to time for changes.

By using this site you agree to the following terms and conditions (the “Agreement”).

Anything on this site is provided without a warranty for any purpose whatsoever. If any warranty is imposed for any reason, then that warranty is as limited as possible under the circumstances. You agree not to use this site for any reason that violates any law, rule, or regulation.

Subject to the terms and conditions of this Agreement, we hereby grant to you a non-exclusive, revocable, right and license, without right to sublicense, to use our proprietary online platform, including without limitation our website, any services offered on or through such website, and any servers, computers or networks used to provide such website for the purposes set forth in this agreement.

This site provides forms for you to select to use for your purposes and pursuant to your own judgment. This site and TS are not providing legal advice to you or to anyone else. You are not seeking legal advice by using this site in any way. You do not intend to create an attorney/client relationship by using this site in any way and you do not intend for any such relationship to have been created by your use of this site. You will not use anything provided by this site as though it were legal advice.

It is your responsibility to ensure that anything you download from the site is applicable to you and to your situation. This site and TS are not providing you with specific guidance concerning any unique case or situation. This site is not meant to be a substitute for legal advice. The content of this site is an amalgamation of publically available information, and although it may contain opinions and interpretations, it is not legal advice and should not be construed as legal advice. Seek actual legal advice if you want guidance concerning your particular traffic citation and/or situation.

We charge a Service Fee of $37.00 and a non-refundable Document Processing Fee of $52.00.

The Document Processing Fee is non-refundable.

The Service Fee (less any discount given at checkout, if any) is refundable subject to these Terms and Conditions. To qualify for a refund of the Service Fee, you must document for us that you have taken all of the following steps and satisfied each of the following conditions: (i) mailed or otherwise submitted the documents emailed by us to you so as to have been received by the appropriate court at least 10 days prior to your ticket due date, (ii) your ticket must have been eligible for Trial by Written Declaration, (iii) you must have complied with all court requirements for filing a Trial by Written Declaration, (iv) you must have received a court decision notice stating your ticket was not dismissed by the courts, (v) you must have complied with the requirements to seek a Trial de Novo, (vi) you must prepare and complete the Request for New Trial document (TR-220) and mail, using certified mail, your completed TR-220 documents to court within 20 calendar days of the date on which the Court issued its Order in which you were found guilty, and (vi) you must have complied with all of the terms and conditions set forth in this Agreement.

Service Fee Refund requests must be made within 10 days of the court finding you guilty at your New Trial and within 1 year from the date of purchase of our services. To request a refund, in addition to submitting to us the documentation listed in the prior paragraph of this Agreement, you must also submit a copy of the court docket or minute order from your New Trial and a copy of your receipt for payment to us at our email address with (i) the copy of the court docket or minute order from your Trial by Written Declaration, (ii) a copy of your completed Request for New Trial document, (iii) a copy of your certified mail receipt, and (iv) a copy of your receipt for payment to us attached to the email as PDF files.

Furthermore, you are not eligible for the Service Fee Refund if you: (i) do not ensure that the court receives your Request for New Trial document within the required timeframe, (ii) do not appear in court on your New Trial appearance date; (iii) request traffic school without presenting your case to the court, or (iv) plead no contest or guilty without presenting your case to the court.

And again, just to be clear, any refund of the Service Fee will be reduced by any coupon or other discount provided to you at the time you initially purchased our service.

You understand that your traffic ticket documents will be created based on information you provide, so you agree to provide correct information when using this site. It is your responsibility to ensure any documentation you submit to court is true, correct, and accurate.

We do not guarantee that your ticket will be dismissed or that our service is appropriate for your jurisdiction. No governmental entity has evaluated our knowledge or experience, or the quality of our service.

This site is only intended for certain California traffic tickets.

Users of this site and its content agree to indemnify and hold TS and its owners, employees, agents, partners, and affiliates harmless from and against all claims, demands, liabilities, expenses, losses, damages, or attorneys’ fees and costs of suit and/or arbitration arising from any and all claims, proceedings, or lawsuits and/or arbitration proceedings arising out of your use of this site in any way.

Registration Data and all other information about you is subject to our Privacy Policy. We do not intend to save, sell, or disclose data for any purpose other than our own use. Please see our full privacy policy.

You agree to not use our site to: upload, post, email or otherwise transmit to us any content that is untrue, unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); any content that infringes any patent, trademark, trade secret, copyright or other intellectual property or proprietary rights of any person; any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; or any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.

You agree not to reproduce, duplicate, copy, reverse engineer, sell, resell or exploit anything on the site.

You acknowledge and agree that we may preserve anything on this site, even information disclosed by you, and may also disclose anything on this site, even information disclosed by you, if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to either comply with legal process, enforce these terms and conditions, enforce this Agreement, respond to claims that anything on this site violates the rights of third-parties, or protect our rights, property, or personal safety.

You understand and agree that the technical processing and transmission of the payment process used by us, including the information you provide in connection with such payment, involves transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices, all of which is permitted by you.

You acknowledge and agree that this site contains proprietary information that is protected by intellectual property, copyright and other laws. By paying the fee to obtain documents from this site, we grant you a personal, non-transferable, and non-exclusive right and license to use such documents once on a single computer.

You agree that irreparable harm shall be presumed in the event of any breach of the term of this Agreement, and further agree that in connection with any such breach, damages would be difficult if not impossible to ascertain. Furthermore, you agree that this Agreement is intended to protect our proprietary rights in important ways, and the threat of any misuse of our property would be extremely harmful because of the importance of that property. In light of these considerations, you agree that any court of competent jurisdiction may immediately enjoin any breach of this Agreement upon our request, and you specifically release us from the requirement of posting any bond in connection with temporary or interlocutory injunctive relief, to the extent permitted by law.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT: YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THIS SITE WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE WILL BE ACCURATE OR RELIABLE, THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THIS SITE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE MATERIAL WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM TS OR THROUGH OR FROM THIS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR OTHER INTANGIBLE LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE USE OR THE INABILITY TO USE THIS SITE, THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THIS SITE, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE, OR ANY OTHER MATTER RELATING TO THIS SITE.

You represent and warrant to us that you are over the age of eighteen (18) years and are in all things qualified to enter into this Agreement and to perform and observe all obligations and conditions required to be performed or observed by it and that this agreement represents your legal, valid and binding obligation and that of your heirs. If you are under the age of 18 or otherwise incapable of entering into this Agreement you represent that you have obtained the permission of your parent or legal guardian to enter into this Agreement.

Except as expressly provided in this Agreement, we make no warranties to you, or any other person, whether express, implied or statutory. You disclaim all implied warranties, including without limitation any implied warranty of merchantability, fitness for a particular purpose, quiet enjoyment or non-infringement.

You release us, including our agents and employees, from any and all liability whatsoever for inaccurate or incomplete information contained in the site. We specifically disclaim any responsibility, and shall incur no liability whatsoever, for any errors or omissions contained in the site or its use by you.

The aggregate liability for all claims of any kind, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, for all losses or damages arising out of, connected with, or resulting from your use of this site, the documents you obtain from this site, and from this Agreement or from the performance or breach thereof, shall be limited to the net amount of the Service Fee paid by you to us.

TS will not be liable for any loss of business, use of data, interruption of business, lost profits or goodwill, or other indirect, special, incidental, exemplary or consequential damages of any kind, even if you have been advised of the possibility of such loss, and notwithstanding any failure of essential purpose or of any limited remedy. This exclusion includes any liability that may arise out of third party claims against you. You agree not to apply for, seek or otherwise request from any court, relief or remedy in the form of exemplary or punitive damages against TS, and its respective predecessors, successors, partners, assigns, customers, shareholders, owners, officers, directors, agents, attorneys, subsidiaries, divisions, and affiliates, and hereby intentionally and knowingly waive any such right to such remedies.

Any claim or claims against TS arising under this agreement shall, unless submitted in writing to TS within six (6) months of the date upon which you knew or should have known of such claim or claims, is and are hereby waived and shall be deemed barred. Written claims for damages hereunder shall state with specificity the nature and amount of the claim involved and shall be, in all things, limited by the terms of this Agreement.

This Agreement constitutes the complete and exclusive statement of agreement between the parties and sets forth the entire understanding between the parties with respect to the subject matter thereof, and replaces and supersedes all prior written and oral agreements or statements by and among the parties. No representation, statement, condition or warranty not contained in this Agreement will be binding on the parties or have any force or effect whatsoever. No modification, amendment, waiver, termination, or discharge of this Agreement or any provisions thereof shall be binding upon either party unless confirmed by a written instrument signed by an agent of TS who has express prior approval for such. No waiver of any provision of, or default under this Agreement by TS shall affect TS’s rights thereafter to enforce such provision or to exercise any right or remedy in the event of any other default whether or not similar.

Each party to this Agreement has retained thoroughly experienced and knowledgeable attorneys to advise and counsel such party with regard to this Agreement prior to such party accepting the terms of this Agreement and such party has no questions regarding the application or meaning of any term or provision of this Agreement and such party is completely satisfied, through negotiation, that all of the provisions and terms of this Agreement meet with such party’s approval. Any inference or implication, whether legal or otherwise, arising from a claim that one party to this Agreement drafted any provision or all of this Agreement is hereby waived. Your use of this site constitutes your acceptance of the terms of this Agreement.

If any provision of this Agreement or the application of such provision to any person or circumstance shall be held invalid, the remainder of this Agreement or the application of such provision to persons or circumstances other than those to which it is held invalid shall not be affected thereby.

The performance and enforcement of this Agreement shall be construed under and governed by the laws of the State of California without respect for the principle of conflicts of laws. The California Superior Court for the County of Los Angeles shall have sole and exclusive jurisdiction, sitting without a jury, to hear and determine any dispute arising because of this Agreement.

You may not assign any right or obligation under this Agreement without the prior written consent of TS. TS may assign this Agreement or any of its rights and obligations hereunder. Subject to the foregoing, this Agreement will be binding upon and inure to the benefit of the TS and its respective successors and assigns. Notwithstanding any other provision of law, including any common law rights of probate, any of your rights arising pursuant to this Agreement shall terminate upon your death. Any attempted assignment in violation of this clause will be null and void.

Prior to the commencement of litigation, mediation of any dispute arising out of this Agreement is required. If a dispute has not been resolved within sixty (60) days after the written notice beginning the mediation process (or a longer period, if the parties agree to extend the mediation), the mediation shall terminate and the parties will settle the dispute by binding arbitration pursuant to the rules of the American Arbitration Association (the “AAA”), and before one (1) arbitrator selected by TS. The arbitrator shall have the power to issue and grant permanent injunctive relief and other equitable orders and remedies. The cost of the arbitrator shall be shared equally by the parties. Discovery will be permitted in connection with the arbitration in accordance with the rules set forth by the AAA. The arbitrator will not have authority to make any award that could not be made by a court of competent jurisdiction, or modify the limitations on liability set forth herein or make any award in violation thereof. All aspects of the arbitration shall be treated as confidential. Neither the parties nor the arbitrator may disclose the existence, content or results of the arbitration, except as necessary to comply with legal or regulatory requirements. Before making any such disclosure, a party shall give written notice to the other party and shall afford such party a reasonable opportunity to protect its interests.

Each party will bear its own costs in any mediation or arbitration, except that the fees and expenses of the mediator and/or arbitrator will be shared equally by the parties. The failure by you to timely pay the fees required by this term of the Agreement shall result in an immediate dismissal of any arbitration proceeding with prejudice. Any mediation or binding arbitration will take place in Los Angeles, California, unless otherwise agreed by the parties.

TS shall not be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed, restricted, or prevented by reason of any act of God or government, war, terrorism, fire, natural disaster, labor stoppage, the failure of necessary power systems or connections, or any other act or condition beyond the reasonable control of TS.

A waiver by TS of any of the covenants, conditions or agreements to be performed by you pursuant to the terms of this Agreement shall not be construed to be a waiver of any succeeding breach or of any other covenant, condition or agreement herein contained.

Nothing in this Agreement shall be construed so as to constitute you and TS as joint venturers, partners, or agents of each other, and you shall not have the power to obligate or bind TS in any way whatsoever.

This Agreement is solely for the benefit of the parties hereto and no third party shall be entitled to any rights hereunder.

Any user of this site hereby releases and forever discharges TS and its respective predecessors, successors, partners, assigns, customers, shareholders, owners, officers, directors, agents, attorneys, subsidiaries, divisions, and affiliates, (jointly referred to as “Released Parties”) from any and all claims, demands, causes of action, obligations, damages, attorneys’ fees, costs and liabilities of any nature whatsoever, whether or not now known, suspected or asserted, which you may have or claim to have against the Released Parties relating in any manner to the service received from TS, and you hereby covenant not to assert such claims through a lawsuit, an administrative proceeding or otherwise (“General Release”). This General Release includes, but is not limited to, claims arising under federal, state or local laws or claims arising out of any legal restrictions on any policy or service provided by this site.

This General Release is a full and complete expression of the intent of the parties with respect to the subject matter of this Agreement. No other agreement or representation, express or implied, has been made by either party with respect to the subject matter of this Agreement. This General Release shall be interpreted to be valid to the full extent possible under the laws of the State of California.

You warrant and represent that you have not assigned or in any way transferred any claim related to the subject matter of this General Release and that you will not allow or assist in such transfer or assignment in the future.

You acknowledge that TS has provided no guarantee or assurance that your traffic citation would be dismissed or that you would be found not guilty. You agree that all documents provided by TS shall be used only by you in accordance with the requirements of California law and pursuant to the terms of this Agreement. You agree not to make any misrepresentation of such documents.

This General Release shall not constitute an admission by any Released Party of any wrongful action or inaction whatsoever. You agree that this General Release is understood by you and is voluntarily entered into by you.

By using this site, you waive all rights under Section 1542 of the Civil Code of California. That section reads as follows:

“A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”

Notwithstanding the provisions of Section 1542 or any similar law of any other state, and to provide a full and complete release of Released Parties, you expressly acknowledge that this General Release is intended to include, without limitation, all claims which you do not know or suspect to exist in your favor at the time of entering into this agreement, and that the terms of this Agreement apply to you and completely extinguishes all such claims.

You agree to indemnify, defend, and hold harmless TS, any affiliated organization, and their respective directors, officers, employees, volunteers, agents, contractors, attorneys, and representatives from and against any losses, expenses, damages, and costs, including attorney fees, resulting from the terms and conditions of this Agreement as well as any service provided.

If any provision in this Agreement is held to be illegal, invalid or unenforceable, such provision will be fully severable and this Agreement will be construed and enforced as if such provision never comprised a part hereof, and the remaining provisions will remain in full force and effect.

By accessing the site and using the services of TS, you acknowledge that you have read these terms and conditions and agree to be bound by them.

TS provides a general understanding of the legal process, as well as documents to individuals who choose to utilize our services to prepare their own legal documents for a trial by written declaration. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation. This site and these services are not a substitute for the advice of an attorney.

The service provided by our site/service/staff is not legal advice, but general information on legal issues commonly encountered. TS is not a law firm and is not a substitute for an attorney or law firm. You agree that TS does not provide legal advice and only provides self-help services at your specific direction. TS does not engage in the practice of law. No attorney-client relationship is created by using our services, and you are either representing yourself in any legal matter or you have engages your own separate legal counsel. If you need legal advice for a specific problem, or if your problem is too complex to be addressed by this site, you agree that you either have, or will, consult a licensed attorney. Communications between you and TS are not protected by any attorney-client privilege or work product doctrine.